Repair process

RMA procedure

Dear Customer,

we regret to learn that your product needs to be returned. To ensure the quickest possible repair/replacement of your product, we request that you kindly follow the RMA process described below.

  1. To request an RMA-number, please complete the form below and email it to us.
  2. We will return the form to you with an RMA number.
  3. Please include a copy of the form with the RMA number along with the product.
  4. Please make sure the RMA number is clearly visible on the return package.
  5. Please ship the package to the following address:
    Ergoneers of North America, Inc.
    111 SW 5th Ave / Suite 3113
    Portland, OR 97204, USA
  6. If the repair falls outside the period or scope of warranty, we will send you a cost estimate.
  7. Once we receive your approval to proceed based on the cost estimate, we will perform the necessary repairs and send the product back to you. In case of repairs under warranty, the product will be repaired and returned without a cost estimate and approval.

Best regards
Ergoneers Support Team

RMA form