Ergoneers FAQ-Database - What can I do if I get the error message “Internal Error: cannot find utCompiledCode record for this version of the uninstaller” when I try to uninstall or update D-Lab?

What can I do if I get the error message “Internal Error: cannot find utCompiledCode record for this version of the uninstaller” when I try to uninstall or update D-Lab?

Please go to C:\programm and delet the directory D-Lab (or D-Lab Mini). Afterwards go to Programs and Features in the control panel and and unistall D-Lab again. You will get the message on the picture below.

Please press yes. Afterwards you can download the setup from here and start a fresh installation.

Last update:: 2016-08-02 12:14
Author:: Ergoneers Gmbh
Revision:: 1.6

Records in this category

How does the export function work?
How can I change the location where D-Lab3 stores the data?
How can I prevent the AOIs from fidgeting or deforming?
What is the difference between Marker Bounded, Fixed and Manual AOIs?
Why am I unable to use the "Record" button in Measure mode?
Why is the calibration distance important?
What is the use of the Notes function?
After disconnecting my external monitor, some of the D-Lab windows seem to be missing. How can I get these back?
How do I properly adjust the eye cameras of the Dikablis Professional Glasses?
What happens when a subject moves out of range of the Wi-Fi signal with the tablet during recording (Wireless Professional)?
How can I move a study from one computer to another?
My exported study does not contain files for all subjects. Why is that?
Does Ergoneers offer online training?
Whom should I contact for support questions?
Whom should I contact for product or pricing information?
What types of data can be recorded with D-Lab3?
Which eye tracker(s) are supported by D-Lab3?
Which microphones are supported by D-Lab3?
Is there any demo data available for testing the functions of D-Lab3?
Can I open a study from an older version of D-Lab using a newer version?
Can I open a study from a recent version of D-Lab using an older version?
Why are some of my USB cameras not displaying videos in D-Lab?
There is a delay when recording the eye tracker. How can I fix this?
What do I need to prepare for remote assistance?
What kind of data can D-Lab Stream out?
Can D-Lab stream out data in real time?
What is the typical latency on the hub function of D-Lab?
Do you have a Manual for D-Lab?
Where can I get the newest release of D-Lab3?
Does D-Lab3 run on a MAC?
Which Physio Sensors do you support?
Can I connect any Eye Tracker to D-Lab3?
Is there a discounted upgrade program from D-Lab2 to D-Lab3?
Does Dikablis Essential work on D-Lab3?
Can I export videos from D-Lab?
Does Dikablis Professional come with a microphone?
Does Dikablis Professional has an autofocus?
Can I use any Notebook for D-Lab3?
Can I split Measure and Analyse in D-Lab?
Can I run the D-Lab3 license on a server to be accessed within the network?
Is D-Lab3 backward compatible with earlier D-Lab versions?
What is the difference betweek D-Lab eye tracking head-mounted Essential and Professional?
What is the ideal size for a marker?
What information do I need to send to Ergoneers to be able to replicate a software bug?
The scene camera video of my Dikablis Professional appears black in D-Lab although the eye cameras work. How can I fix this?
Is there any interference between D-Lab and other applications (codecs, drivers)? Does D-Lab need to be run on a dedicated computer?
Where are the D-Lab recordings saved?
Can I change the location of the D-Lab database?
How are data streams with different frequencies synchronized?
The eye in the eye image appears tilted. Will there be any problems?
The scene camera freezes in D-Lab. Why is that?
The eye tracking calibration has shifted during recording. Is my data still good?
I have created a study with test subjects but cannot start recording. The "Record" button is grayed out / inactive.
How can I improve pupil recognition within my study?
How should the calibration points be chosen in order to get the best result?
I am unable to mark glances to Manual AOIs.
What are the important considerations when connecting the Dikablis Professional glasses?
What are "Same Root" and "Different Root" in the Task Definition window?
What is the difference between a Study and Subject AOI?
What is the best position for the Markers?
Is it necessary to backup my recording before starting with analysis?
How can I use my D-Lab screen for a presentation?
How do I save the D-Lab log file?
What is the best position for the AOI definition?
Is my video camera compatible with D-Lab?
What is the Study Explorer?
What is Task Dependent Recording?
How to visualize data or videos in real-time?
When I try to start D-Lab, I get the message "One of the following licenses is required. CodeMeter 101718:5003000 No resource available. LastErrorCode = 200". How can I resolve this?
“A critical error has occurred and D-Lab will now close”. What do I do?
I have a device that is supported by D-Lab. Yet it does not appear in the Recording Devices window. Why?
How can I adjust the start and end times for tasks after recording data?
Can I adjust the start and end times for glances that were automatically calculated by D-Lab?
I would like to visualize glances towards AOIs but the glance timeline is empty.
How does D-Lab automatically calculate glances?
How does D-Lab eliminate blinks?
What are flythroughs and how does D-Lab eliminate them?
What are markers and how do they automate glance calculation in eye tracking?
What is D-Lab?
How many markers are required per AOI?
Why is my Dikablis Professional eye tracker not detected in the Recording Devices?
Where can I get markers?
What is the D-Lab log?
How can I define an Area of Interest?
Why does the laptop power supply have to be turned on during recording?
Is it possible to use the Dikablis Professional eye tracker to record just one eye (monocular)?
Is it possible to send data out of D-Lab in real-time?
Why does D-Lab eye tracking require such a powerful computer?
I defined tasks/events for my experiment but forgot to mark them while recording. Is there a way to mark them after recording?
Is it possible to improve the eye tracking data that I have recorded?
How can I calculate eye tracking metrics such as total glance time, number of glances, mean glance duration, etc.?
What are the different data sources supported by D-Lab?
Do you offer on-site training for D-Lab?
Can I adjust the calibration while recording?
Can I install D-Lab on multiple computers?
How much does D-Lab cost?
I have the Dikablis Professional Wireless eye tracking system. For a stationary setup, would it be possible to use it directly with a laptop/desktop?
Are there any tutorial videos for D-Lab?
What is the compensation principle for the eye rotation from eye camera
What can I do if I get the error message “Internal Error: cannot find utCompiledCode record for this version of the uninstaller” when I try to uninstall or update D-Lab?
How do I backup my data?
Update D-Lab 3.0, 3.01 or 3.10
D-Lab cannot start and show the error "Database required! Try to reconnect?"

Sticky FAQs

What are the system requirements for D-Lab?
How to install D-Lab?
Is my recording device compatible with D-Lab?
Manuals, How-To's and Quick Start Guides
Connecting MVN (Xsens) and D-Lab

Downloads